The type of personal information we collect:
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Submitting your contact details to us using our 'Contact' form
Signing up to our Mailing List
Viewing or using our website via your web browser's cookies
We also receive personal information indirectly, from the following sources in the following scenarios:
Via Google Analytics which is linked to our site. This does not identify you personally but gives us an insight into analytics such as visitor numbers, geographic location and what time of the day you visited. This allows us to see how the site could function better and to tailor our services appropriately.
We use the information that you have given us in order to contact you about our services, where you have elected for us to do so by submitting your contact details via our 'Contact' form. We may share this information with, for example, statutory bodies and contractors but only where we have your expressed permission via an appointment agreement.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) We have a contractual obligation.
(b) We have a legal obligation.
(c) We have a legitimate interest.
How we store your personal information:
Your information is securely stored in encrypted, password protected databases. We keep your contact details, with your consent, as part of a contract of appointment for 6 years, which forms our legal obligation to you in terms of the service you appoint us to provide, We will then dispose of your information after 6 years by deletion.
Your data protection rights:
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk